Choosing the right agent can make or break your home-buying or selling experience. An agent guides you through one of life’s biggest financial decisions, so it's critical to trust them. In fact, picking an agent is often likened to dating; you must feel a genuine connection and trust their guidance. Clear communication is essential: good communication not only keeps you informed but also ensures the agent can advocate for you effectively throughout the process. Especially for first-time home buyers, the process can feel overwhelming. Experts recommend preparing a clear list of questions to ask your Realtor® or agent so you can make informed decisions and negotiate with confidence. This blog covers the top ten questions to ask your real estate agent (and why they matter) before buying or selling your home.

How to Prepare for Your Agent Interview

Before you start asking questions, make sure you’re talking to a licensed, qualified agent. Don’t hesitate to ask to see the agent’s real estate license; it’s a quick way to confirm they are a trained, accredited professional. Similarly, ask for referrals or testimonials from recent clients. Any reputable agent should gladly share names or reviews from people they’ve helped. This due diligence helps you weed out part-time or inexperienced agents and find someone who will handle your transaction with expertise and integrity. Having a clear agenda, based on what you want to know, will keep the interview focused and effective.

Key Questions for Home Buyers and Sellers

When you meet a potential agent, use these questions (and their answers) to evaluate whether they’re the right fit for you.

What is your experience and background in real estate? 

Always begin with qualifications. Ask how long the agent has been in residential sales and whether this is their full-time job. Seasoned agents have seen many market shifts and learned on the job. Also inquire about their professional credentials (certifications or special training) to see if they have extra expertise in areas like luxury homes or short sales. An experienced, full-time agent will likely be more up to date on the market and able to commit time to your needs than a part-timer.

What is your sales track record? 

Check how many homes the agent and their brokerage sold last year, and in what neighborhoods. A high sales volume can indicate they know the market. Ask how many days homes typically stay on the market (DOM) for their listings, and how that compares to average homes in the area. Also ask about their average sale-price vs. list-price ratio, in other words, do they usually sell homes close to or above asking price. These metrics show their pricing and negotiating skills. For example, a top agent will have local market stats on hand and explain if their homes sell faster or at higher prices than others.

How well do you know this neighborhood or market? 

Especially if you’re moving to a new area, the agent’s local knowledge matters. An agent familiar with the neighborhood can highlight its strengths and potential issues, such as schools, commute times, amenities, etc. A good agent will “know the neighborhood where you want to buy,” including local perks or drawbacks. For sellers, an agent experienced in your specific community can better price and market your home. One expert notes that two nearby towns can attract very different buyers, so selling your home effectively means selling the neighborhood too. Ask about their experience in your price range and area, and how they tailor their approach to this market (for buyers, that might be neighborhoods; for sellers, similar homes sold nearby).

What fees or commission do you charge?

Clarify how the agent is paid. In the U.S., sellers traditionally pay the agent commissions (usually about 5-6% of sale price split between listing and buyer agents). But rules have changed recently, so always ask who pays your agent and whether fees can be negotiated. Knowing the commission upfront helps you budget and avoid surprises. Also ask if there are any additional fees (for paperwork, marketing, etc.). A transparent agent will explain their fee structure clearly and (if applicable) how to reduce costs through negotiation, but warns against choosing someone solely on the lowest commission promise.

How will you communicate with me? 

Real estate transactions can move fast, so communication is crucial. Ask how the agent prefers to stay in touch (phone, email, text, or messaging apps) and how often you’ll hear updates. For example: “Can I contact you anytime if I have questions?” is a good way to gauge availability. Keep in mind that in a competitive market, “waiting even an hour can mean the difference between getting and losing a home”. Also ask if they work solo or with a team, and who will be your main point of contact. Some agents have support staff, which can be great for coverage, but you should know who handles calls and paperwork. Ensuring the agent’s communication style matches your needs (e.g. rapid responses vs. scheduled updates) will make the process smoother.

Do you have lender and financing recommendations? 

For home buyers, financing is a big part of the process. Ask if the agent can recommend reputable lenders or mortgage brokers they trust. They may have good relationships or insight into which loan programs suit you best. Also, ask about budgeting and hidden costs, for instance, closing costs or unexpected fees, so you can plan your finances carefully. Habitat for Humanity advises first-time buyers to query their Realtor® about financing options and any potential hidden costs in the transaction. Being informed about mortgage options and total expenses helps you avoid financial surprises down the road.

(For Sellers) What is your marketing plan for my home? 

If you’re selling, this question is key. The agent should outline an aggressive, multi-channel marketing strategy, not just a generic MLS listing. Ask where they will advertise your property, what kind of photography they use, and if they do virtual tours or videos. For example, high-quality professional photos, 3D walkthroughs, and staged open houses can make a big difference. Zillow stresses that agents should have a “comprehensive multi-channel strategy," such as online platforms, social media ads, print materials, and networking, to maximize exposure. Homes with strong visual marketing (HDR photos, video tours, 3D tours) often sell faster and attract more interest. Also, ask how they write listing descriptions, are they crafted to highlight your home’s best features (and will you see it before it’s published)? The agent’s answer reveals how much effort they put into marketing your home.

(For Buyers) How will you help me find and negotiate on a home? 

If you’re buying, ask about the agent’s approach to the home search and offer process. For instance: “What type of home buying process do you typically follow?”. A good agent should describe a systematic process: they will ask detailed questions to understand your preferences, show you homes that match your needs, and advise on making offers. Make sure the agent can guide you through inspections, appraisals, and negotiations. Communication between your agent and your lender or inspector also matters for a smooth deal. Essentially, look for an agent who is proactive and organized in finding homes and responding to competition. (If multiple offers happen, you’ll want an agent who can help you evaluate them beyond just price.)

Can you provide references or recent client contacts? 

A strong agent will happily share testimonials. Ask for references from past buyers or sellers (at least 2-3 people they’ve recently worked with) so you can ask about the agent’s professionalism. Also check independent reviews on sites like Zillow, Google, or social media. According to Zillow, many agents will provide client testimonials, and checking online reviews can reveal how they handle the whole process. If an agent has no referrals or negative reviews, that’s a warning sign. Speaking directly with former clients will give you insight into the agent’s communication, negotiation, and follow-through.

What sets you apart from other agents? 

Finally, ask why this agent deserves your business. “Why should I hire you?” or “What makes you stand out from other agents?” are good questions. A confident agent will highlight unique strengths, perhaps deep local roots, a specialization, or an unusually high sales record in the area. For example, do they say “I grew up in this neighborhood” or “I’ve sold more homes in your price range than any other agent here”? Their answer reveals how well they understand their unique value. Be cautious if they only offer vague statements. Use their response to judge whether they truly bring something special to your transaction.

Each of these questions helps you gauge the agent’s experience, strategy, and fit with your needs. Remember, it’s perfectly normal to interview several agents before making a decision. After each interview, compare how they answered these questions and note who made you feel most informed and comfortable. A great agent will listen carefully to your concerns, answer honestly, and guide you confidently, turning a complex process into a clear plan.

Your Road Ahead: Moving Forward with Confidence

By asking these questions and comparing agents, you empower yourself to make the right choice. You now have a solid framework for interviewing any agent, from understanding their experience to how they will market your home or help you buy. Use this knowledge to set clear expectations and find an agent who meets them. Remember that you deserve an advocate who listens, explains clearly, and puts your interests first.

The home buying or selling process doesn’t have to be confusing or overwhelming. Armed with these questions, you can approach agent interviews prepared and confident. Your real estate journey is just beginning. Take the next step with the assurance that comes from being informed. Good luck, and here’s to a successful sale or purchase ahead!

Take Action Now with Jack Ma Real Estate

Whether you’re buying your first home or selling an old one, Jack Ma Real Estate is here to make the journey easier. Our team of experienced agents knows the local market inside and out, and we pride ourselves on clear, honest communication every step of the way. We answer all your questions and keep you updated promptly. Ready to move forward? Contact Jack Ma Real Estate today for a complimentary consultation. Let us show you what dedication and expertise can do for your home sale or purchase. Your next chapter starts with the right partner, and at Jack Ma Real Estate, we’re committed to turning your real estate goals into reality.

FAQs

1. How much do real estate agent commissions typically cost? 

Commissions vary by market but are often around 5–6% of the sale price. Traditionally, the seller pays this fee, which is split between the listing agent and the buyer’s agent. However, recent regulatory changes mean it’s important to ask who pays in your transaction. Always clarify the commission rate upfront and remember it can be negotiated. Don’t choose an agent based on the lowest fee alone; experience and track record matter most.

2. Should I interview more than one agent? 

Yes. Industry experts advise meeting with at least two or three agents to compare their answers and methods. Different agents bring different strengths and styles. By talking with multiple professionals, you’ll get a sense of who truly understands your needs and communicates best. Take time to see how each agent responds to your questions and whether they make you feel confident. The right agent should inform and reassure you, not pressure you. As Zillow notes, interviewing several candidates helps ensure you find someone you trust.

3. What should first-time home buyers ask their agent? 

First-time buyers often have extra questions about financing and process. Ask your agent about lenders they trust and what loan programs might suit you, as well as any hidden costs to budget for. For example, ask “What will my total monthly payments be after closing?” or “Are there grants or programs I can use?” You should also confirm that the agent has experience helping first-time buyers and is prepared to explain every step without jargon. A Realtor® experienced with first-time buyers can guide you through paperwork and decisions in a supportive way. Don’t hesitate to ask the basics that’s what your agent is there for.

4. How do I know if an agent is experienced and reliable? 

Check for concrete indicators of success. Look at how many sales they’ve closed in your area, and ask for recent client references. An experienced agent will often have many glowing reviews and a track record of full-time work in real estate. During your interview, ask directly “How many homes have you sold in this neighborhood in the past year?” and “Can I call any of your recent clients?”. Their answers (and referrals) will tell you if they truly practice what they preach.

5. Why is communication with my agent so important? 

Buying or selling a home can move quickly. Having clear and timely communication with your agent helps avoid delays and reduces stress. Good communication keeps you informed about new listings, offers, inspections, and any issues that arise. Real estate pros note that miscommunication can derail timelines, while clear updates help you make confident decisions. When choosing an agent, make sure you’re comfortable with how you’ll stay in touch,  whether it’s texts, calls, or emails, and that they’re willing to reach out regularly. You’ll want an agent who treats your questions as a priority, because prompt responses can actually make the difference between getting your dream home or missing out.